1. Nature of Digital Goods & Immediate Delivery
Our platform provides intangible, instant-access digital study materials. Upon payment confirmation, your account is immediately upgraded with unrestricted access to over 5,000 verified practice questions, authentic listening audio files, reading test banks, model speaking responses, AI writing evaluations, and study tools.
Because digital access and proprietary content cannot be physically returned or revoked once delivered and consumed, all subscription fees are non-refundable once access is provisioned, except as provided under Section 4 for billing errors.
2. 6-Hour Free Trial Prior to Purchase
We provide an automatic 6-Hour Free Trial to every student upon registration with zero credit card required. This allows you to thoroughly test audio quality, practice test formats, and platform features before making any financial commitment.
By completing a paid subscription after the trial period, you acknowledge and agree that you have tested the service and are satisfied with its content and technical performance.
๐ 3. Subscription Cancellation Policy
We offer hassle-free, student-friendly cancellation terms for our $15 USD / month subscription:
- Self-Service 1-Click Cancellation: You can cancel your subscription at any time directly through your Student Account page. No need to wait for email responses.
- Keep Remaining Access: When you cancel your subscription, automatic renewal stops immediately. Your full access remains active until the end of your current 30-day billing cycle. You will never be charged again.
- No Cancellation Penalties: There are no cancellation fees, penalty charges, or hidden exit costs.
4. Billing Errors & Duplicate Charges
In the rare event that a technical malfunction causes an accidental duplicate charge or an incorrect billing amount, please notify our support team immediately at frenchsirnaveen@gmail.com with your transaction details.
Verified duplicate charges or platform billing errors are refunded in full back to your original payment method (card or account) within 5 to 7 business days via Razorpay.
5. Contact Information
If you have questions regarding this policy, subscription management, or billing:
- Support Email: frenchsirnaveen@gmail.com
- Instagram: @learnfrench4less
- Official Platform: study.cpr4resqtraining.ca